Customer
Guide
Customer Guide
Thank you for shopping with SYJAPAN CO., LTD.
Here you can find information about our order process, payment methods, shipping details, and return/exchange policy.
1. How to Order
-
On the product page, select the desired quantity and click “Add to Cart.”
-
After reviewing your cart, click “Proceed to Checkout.”
-
Enter your customer information (name, address, phone number, and email) and delivery details.
-
Choose your preferred payment method, review your order, and click “Confirm Order.”
-
A confirmation email will be sent automatically after your order is completed.
2. Payment Methods
-
Credit Cards (Visa, MasterCard, JCB, Amex, etc.)
-
Bank Transfer (Please complete payment within 7 days after ordering. Bank transfer fees are the customer’s responsibility.)
-
Other electronic payments (some services supported)
3. Shipping & Delivery
-
Orders are usually shipped within 3–7 business days after confirmation.
-
Shipping carriers are designated by our company.
-
Shipping fees vary depending on the region and total order amount. Details will be shown at checkout.
-
Please note that shipping may be delayed due to stock availability, weather, or transportation conditions.
4. Returns & Exchanges
-
Please contact us within 7 days of receiving your order.
-
Returns and exchanges are accepted only for unopened and unused products.
-
For returns due to customer preference, shipping costs are borne by the customer.
-
In case of defective items or incorrect shipments, we will cover the return shipping cost and handle the replacement promptly.
5. Support
If you have any questions, please check our FAQ page or contact us through the inquiry form.
Our staff will be happy to assist you with care and attention.